Returns Policy
You may return new, unopened items within 30 days of delivery for a full refund (not for custom made items). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please Contact Us at queenlinefashions@gmail.com, to provide you with the return address.
For all Custom-made dresses that means not follow the standard size chart, color, or style change from the photo, are non-refundable and non-returnable (Same rules goes for standard size custom made dress). For the dress in standard size, if any quality problem occurred, (not the size problem), please informed us maximum 7 days after you receive the dress (Based on the tracking record of the delivery company).
Any problem with measurements, customers could send it back to do some changes, but will be charge shipping fee. We accept returns on dresses in perfect brand new conditions (No smoke scents, no make up stains, no alterations) again (not for custom made items). Shipping back will be on charge of the buyer please do make sure the measurements are correct.
Almost all the products can be returned; except the custom made ones. Please keep the dress brand new with original tags and label on.
All our Wedding dresses, Prom dresses, Gowns are custom made, even if you order standard size.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to reze.turn items from your order. Click on Contact Us above or email queenlinefashions@gmail.com
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We'll also let you know whether or not your dress will be custom made, but if it's wedding dresses, prom dresses, gowns knows that they will be custom made.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.