You may return new, unopened items within 30 days of delivery for a full refund (not for custom made items). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please Contact Us at queenlinefashions@gmail.com, to provide you with the return address.
For all Custom-made dresses that means not follow the standard size chart, color, or style change from the photo, are non-refundable and non-returnable (Same rules goes for standard size custom made dress). For the dress in standard size, if any quality problem occurred, (not the size problem), please informed us maximum 7 days after you receive the dress (Based on the tracking record of the delivery company).
Any problem with measurements, customers could send it back to do some changes, but will be charge shipping fee. We accept returns on dresses in perfect brand new conditions (No smoke scents, no make up stains, no alterations) again (not for custom made items). Shipping back will be on charge of the buyer please do make sure the measurements are correct.
Almost all the products can be returned; except the custom made ones. Please keep the dress brand new with original tags and label on.
All our Wedding dresses, Prom dresses, Gowns are custom made, even if you order standard size.
Standard Size Return Policy
Standard size dresses are made to order for each customers. The custom nature of our dresses means cancellation and return policy is stricter than other items, so it's important to order carefully.
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right. Please see following for the list of quality issues that are fully refundable for: Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress. In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 1 day of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, or dry clean it otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Click on Contact Us above or email queenlinefashions@gmail.com